Creating Effective Bank Secrecy Act/Anti-Money Laundering Learning

Going Beyond Compliance to Performance

How does a major retail bank go beyond typical BSA/AML training and create a Culture of Compliance, where every employee understands the needs, outcomes, benefits, and behaviors associated with compliance?

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  • How team members maintained remarkable customer service while meeting BSA/AML requirements
  • How a learning strategy was created that was relevant to a diverse portfolio of businesses
  • How the bank achieved real behavior change, not just awareness