Creating Effective Bank Secrecy Act/Anti-Money Laundering Learning
Going Beyond Compliance to Performance
How does a major retail bank go beyond typical BSA/AML training and create a Culture of Compliance, where every employee understands the needs, outcomes, benefits, and behaviors associated with compliance?
- How team members maintained remarkable customer service while meeting BSA/AML requirements
- How a learning strategy was created that was relevant to a diverse portfolio of businesses
- How the bank achieved real behavior change, not just awareness